The F5 error code on a Kenmore washer (often shown as F5 E1, F5 E2, or F5 E3 on newer models) indicates a door or lid lock failure. For safety, modern Kenmore washers — both front-load and top-load HE models — require the door or lid to be securely locked before the cycle can begin or continue. When the lock mechanism does not engage or disengage properly, the washer displays the F5 error.
Causes of the F5 Error
- Faulty door lock actuator/assembly
- Obstruction preventing the door from fully closing
- Damaged door strike or hook
- Wiring fault between the door lock and control board
- Control board not sending the lock signal
Troubleshooting
- Open and firmly close the door, ensuring nothing is caught in the door seal.
- Inspect the door strike and latch visually for damage or misalignment.
- Unplug the washer for 1 minute and restart.
- If the error persists across multiple attempts, the door lock assembly requires replacement.
Door lock assemblies are model-specific. Our technicians carry the correct replacement parts for all Kenmore washer models and can resolve F5 errors in a single visit.