The E1 error code on a Kenmore chest or upright freezer indicates a fault with the primary temperature sensor (thermistor). The control board cannot obtain a valid temperature reading.
Causes
- Failed or open thermistor
- Sensor wire disconnected or damaged
- Thermistor connector corroded from moisture
What To Do
- Unplug the freezer and locate the temperature sensor — typically mounted near the evaporator coil inside the cabinet.
- Check the wiring connector for corrosion or disconnection.
- Professional thermistor replacement is typically required to clear E1.