Our Story
Kenmore has been a fixture in American homes since 1913, when Sears put the badge on its first sewing machine. Over the next century the brand moved into washers, fridges, ranges, dishwashers, freezers — almost everything a kitchen or laundry room needs. Sears carried it for a hundred years, filed Chapter 11 in October 2018, and the name now sits with Transformco. The appliances outlasted the parent company, which tells you something about how they were built. That’s the reason we’re here. We run an independent repair shop — not affiliated with Kenmore or Transformco — because these machines deserve techs who know them specifically, not generalists who treat every fridge like it rolled off the same line.
How We Work
Call us or book online. We hold same-day slots for breakdowns that can’t wait — think a fridge full of groceries or a washer stuck mid-cycle.
A tech arrives with a 22-point diagnostic, walks you through what’s actually failing, and quotes the repair before any wrench comes out. No diagnostic-to-repair bait-and-switch. No surprise line items on the invoice.
If the part’s on the truck, we fix it that visit. If it’s a rarer control board or a discontinued Elite-series component, we source from factory-authorized distributors and book the return visit while we’re still in your kitchen.
Every repair ships with a 30-day warranty on parts and labor. If the same fault comes back inside that window, we come back on our dime.
Why Kenmore Specialists
Kenmore isn’t one appliance — it’s a century of product lines, rebadged partnerships, and model-series quirks. Because Kenmore never built its own factories, the guts came from Whirlpool, LG, Frigidaire, GE, and others depending on the year and the product. That matters at the repair bench. Elite French-door fridges fail differently than the earlier side-by-sides. The Pro gas ranges share parts with Frigidaire builds from the same era. Washer control boards from the 2008 to 2012 run have a known capacitor issue that a generalist will misdiagnose as a motor problem and quote you $600 instead of $80.
Our techs have seen enough Kenmore jobs to recognize the patterns before we’re in your driveway. That’s the whole pitch.
What Happens When You Call
- Phone intake. We ask your model number, the symptom, and when it started. Two minutes, no sales script.
- Tech dispatched — same-day if there’s an open slot, next-day otherwise. You get a one-hour arrival window, not a four-hour block.
- On-site diagnosis. All 22 points checked, written quote before any repair begins.
- Parts sourced from factory-authorized distributors. Never off-brand unless you specifically ask for it.
- Repair, test cycle, warranty card. You walk away with a paper record and a line to call if anything acts up inside 30 days.
Service Philosophy
Repair first. Replace only when the math says so — and we’ll show you the math. A $180 control-board swap on an eight-year-old Kenmore Elite beats a $2,400 replacement fridge most weeks of the year. We tell you when it doesn’t. Honest numbers, no commission kickers, no pressure to upgrade. We cover Chicago, Los Angeles, Houston, Miami, San Francisco, and New York, Monday through Saturday 8 to 8, Sunday 9 to 5. One number gets you a real person: 844-788-0138.